We deliver flowers, cakes, chocolates, gift hampers, healthy snacks and other items to across India depending upon product availability and location. 

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The order is processed and delivered within 24 hours once placed unless specified for a particular date. Kusumflora is not liable for delayed delivery under local conditions like flood, fire, wars, acts of God, political chaos, strikes & bandhs or any other situation beyond our control. 

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Any complaints must be raised within 3 hours of delivery.

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In case the product couldn’t be delivered on account of a mistake by yourself (i.e. wrong name or address) any extra cost for redelivery to a different location shall be charged to the customer placing the order.

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Perishable goods: We will attempt delivery of perishable items only once. After the first attempt the order will need to be collected by the recipient from a given address. No refunds or cancellations will be made for perishable goods.

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Non-perishable goods or goods with longer shelf life: Our partners will make every attempt to deliver the parcel and will try to contact you before delivery to avoid situations like incorrect address, unavailability of the recipient or refusal to accept the order. In the unlikely event the product could not be delivered the goods will need to be collected from the given address or the product can be re-delivered for an extra charge. No refund or cancellation is applicable in such a case. 

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Delivery policy when the recipient is not at home: ​Under circumstances when the recipient is not at home our delivery staff will:

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• Try to leave the parcel with the neighbour after seeking recipient’s consent.

• Leave the parcel at a secure location like with security guard or within the vicinity of the home with recipient’s consent.

• When either of the option is not available, request the recipient to collect the parcel from a specific location to avoid extra delivery charges.

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Some areas are classified as restricted where delivery may not be possible after hours as listed. 

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• Delivery to Hospitals / Nursing Homes

• Delivery to student hostel/accommodation

• Delivery to office/hotels/holiday resorts

• Delivery policy when the recipient is not at home

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Delivery to Hospitals / Nursing Homes

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For delivery to hospitals and nursing homes please supply complete details of the recipient:

• Full name

• Phone number of the patient or caretaker

• Hospital Wing and Ward details

• Block number or department (if applicable)

• Hospital name and address

• Whether the recipient is a patient/staff member

• Advise if the patient is in Intensive Care Unit (as some hospitals may not allow deliveries)

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Delivery to student hostel

 

For delivery in student hostel please supply complete details of the recipient:

• Full Name

• Phone Number

• Department / block (if applicable)

• Name of hostel

• Closing time (if any)

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Delivery to offices/hotels/holiday resorts

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For delivery to office locations, hotels and holiday resorts please supply complete details of the recipient:

• Full Name

• Phone Number

• Department if an employee at an office or hotel

• Name and address of the office/hotel/holiday resort

• Room number at the hotel if applicable 

• The closing time of office if applicable

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